Billing and payments
This page explains the billing rules of every Arianet product in one place. How to use the panel pages is covered in Top-up and wallet and Transactions and bills.
Wallet
- All prices and charges are in rial and are taken from your account's wallet. There is no separate bill to pay or pay-later option.
- An account has one wallet per currency, one of them the default (Managing wallets).
- Ways to top up: bank gateway, USDT on TRC20, bank receipt and automatic payment (Top-up).
- Money paid into the wallet is not refundable.
Ordering and required balance
- If the balance does not cover an order, it is not placed and the API answers
402. - To order an hourly server, the wallet must cover at least 24 hours of it (or the plan's minimum usage, if that is longer). Only the plan's minimum usage is actually charged at order time. The rule exists so a server is not suspended for lack of balance minutes after it is created.
- If a server fails to build, what was charged for it goes back to the wallet.
Hourly billing
VPS, cloud servers and cloud resources (volumes, snapshots, floating and elastic IPs, load balancers, NAT gateways) are billed by the hour:
- Minimum usage: when a server is created, the plan's minimum usage is charged at once. For most plans it is 1 hour; some datacenters have a longer minimum, shown in the plan details (
minimum_usage_hoursin the cloud price list). - Then every hour: once the minimum usage is used up, each full hour is taken from the wallet.
- A month is 730 hours: the monthly price you see in the panel and price list is the hourly price × 730.
- Units: servers, IPs and load balancers are priced per hour, volumes and snapshots per GB per hour, and backups as a percentage of the server's price.
- Tax: prices in the price list and on the "Costs" tab exclude VAT.
- Hourly charges can take the balance below zero; see When the balance runs out.
The cloud's current price list needs no token: GET https://api.ariaservice.net/cloud/v1/public/pricing (details). Prices of all products are also on the pricing page.
Automatic backups
Automatic backups cost 20% of the server's hourly price and are billed hourly with the server.
Powered-off and suspended servers
- A powered-off server is billed in full. Powering off does not stop charges, because its CPU, memory, disk and IP stay reserved for you. Only deleting the server stops them.
- A suspended server is billed too. A server suspended for a negative balance or any other reason is billed until it is deleted.
- In the cloud, deleting a server leaves its snapshots, volumes and floating and elastic IPs in place, and they keep being billed. Delete them separately if you do not need them (Deleting a cloud server).
When the balance runs out
- Warning: a warning is sent when, at your current usage, the balance only lasts 7, 4, 3, 2 and 1 more days. No warnings are sent between 23:00 and 08:00. Set the notification channels in your profile.
- Suspension: when a wallet's balance goes below zero, the account and its services are suspended. A suspended server is powered off but keeps being billed.
- Lifting it: once you top up and no wallet is negative any more, the suspension is lifted automatically. A partial top-up that does not clear the debt does not lift it.
- Deletion: an hourly server suspended for balance is kept only briefly, then deleted:
- Time kept = everything you have ever paid into that wallet ÷ the hourly cost of all your suspended servers.
- It is at least 2 hours and at most 24 hours, and never longer than the datacenter's own window.
- A reminder is sent when half the window is left and when 15% is left, with the exact deletion time.
Deletion cannot be undone and erases all of the server's data. To avoid suspension, turn on automatic payment or watch the "enough credit until" figure on Bills.
- A VPS's backups stay for 7 days after it is deleted, and you can build a new server from them (VPS guide).
- A server waiting for Shahkar registration or identity verification is never deleted automatically.
- A server suspended for a reason other than balance (for example by an administrator) is kept for the datacenter's window.
Monthly and term products
| Product | Payment | If the balance is short |
|---|---|---|
| Hosting | Prepaid for the chosen term; with auto-renew on, it renews from the wallet at the end of the term. Reminders 20, 10, 5 and 1 days before the term ends | The hosting is suspended and deleted 15 days after suspension (Billing and renewal) |
| Dedicated server | Monthly and prepaid; never renewed automatically. The renewal bill is issued 7 days before the term ends | If not paid by 3 days before the end, it is not renewed; it is suspended at the end of the term and then deleted (Renewal) |
| Monthly VPS | Each month is charged from the wallet at its start | The service is suspended |
| Domain | Auto-renew is tried daily from the wallet starting 20 days before expiry | The renewal does not happen and you get a notification (Domains) |
Traffic overage
On hosting and regional VPS, if "pay for overage traffic" is on, each extra GB past the term's traffic quota is charged to the wallet. If it is off, overage is never charged, and once the quota is used up the server's network is cut until the next term (Regional VPS).
Early deletion
If you delete an hourly server less than 60 minutes after creating it, it counts as an early deletion. Its total charge (minimum usage included) rises with how many early deletions the account made in the past 24 hours:
| Early deletion in the past 24 hours | Charge |
|---|---|
| 1st | 1 hour |
| 2nd | 2 hours |
| 3rd | 5 hours |
| 4th | 10 hours |
| 5th | 24 hours |
| 6th and later | 48 hours |
After 24 hours with no early deletion, counting starts again from the first step. The rule applies to plans whose minimum usage is 1 hour.
IP change
Each datacenter sets the number of free changes and the fee for later ones. The fee is charged only after a successful change, and a paid change shows you the amount to confirm first (Limits).
Refunds
- Wallet top-ups are not refundable.
- Deleting a server stops charges from that moment, but what was already charged is not returned.
- An order that is never built is refunded to the wallet.
- A dedicated server can be cancelled with a full refund until the "order placed with the datacenter" step; after that the term is not refunded (Tracking the order).
- A suspension for attacks, spam or illegal content comes without a refund (Abuse center).
Exchange rates
All charges are in rial. Rial prices of products whose cost is in a foreign currency are updated when the exchange rate moves. A new price applies only to later hours and terms; amounts already charged do not change. For a dedicated server, the day's price is checked again before it is bought from the datacenter. If it is more than 1% higher, the order pauses so you can pay the difference or cancel (details).
Invoices and official invoices
- One invoice per currency is built each month, adding up all of that month's charges. It is a report of charges already taken, not a separate debt. Download its PDF from the invoice page (Bills).
- Official invoice (in a company's name): enter the company's legal details and address in your profile and request an official invoice (Legal details). Once approved, the buyer's and seller's legal identifiers appear on the invoice. Changing the company details or address sends the request back for review.