FAQ and troubleshooting

Answers to the questions Arianet customers ask most, grouped by topic. If yours isn't here, open a ticket from the panel.

📄️ Before you buy

Common questions before buying a server at Arianet — trial servers, minimum balance, cost of a powered-off server, renewal, traffic, sold-out plans, IP changes, usage rules and payment methods.

📄️ Account and identity

Common questions about signing up, signing in, passwords, identity verification (KYC), the 24-hour hold on unverified accounts, teams, organizations and access at Arianet.

📄️ Wallet and billing

Common questions about topping up, hourly and monthly billing, the minimum order balance, suspension for a negative balance, how long a suspended server is kept, refunds and official invoices.

📄️ VPS

Common questions about Arianet VPS — hourly cost, powered-off servers, IP changes, MikroTik, rescue mode, root password, backups, upgrades, early deletion and the server creation cap.

📄️ Arianet Cloud

Common questions about Arianet Cloud — the 730-hour monthly price, costs after deleting a server, the one-time root password, SSH keys, rescue mode, IP changes, snapshots and firewalls.

📄️ Hosting

Common questions about Arianet hosting — prepayment, auto-renew, suspension and deletion after the period ends, nameservers, free SSL, error 508, full reset and deleting hosting.

📄️ Domains, SSL and Cloudflare

Common questions about registering, transferring and renewing domains, domain profiles, nameservers, SSL certificates and connecting Cloudflare at Arianet.

📄️ SMS

Common questions about the Arianet SMS service — cost and message parts, recipients per send, dedicated lines, scheduling, blocked numbers, webhooks and the API.

📄️ Troubleshooting

Fixes for common problems at Arianet — server unreachable, SSH won't connect, rescue mode, forgotten server password, IP filtered in Iran, balance dropped, service suspended, SMS or email not arriving.