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Hosting

Is hosting billed hourly?​

No. Hosting is prepaid: the chosen period (weekly, monthly, quarterly, half-yearly or yearly) is taken from your wallet when you buy. Buying hosting

How is hosting renewed?​

With auto-renew on, the next period is taken from your wallet when the current one ends. You get reminders 20, 10, 5 and 1 days before the end (as far as they fit within the period). Billing and renewal

What happens if hosting is not renewed?​

If auto-renew is off or the balance is not enough:

  1. The hosting is suspended at the end of the period (with no extra grace).
  2. You get reminders on days 1, 7 and 13 of the suspension.
  3. 15 days after the suspension, the hosting is deleted with all its files, mailboxes and databases.

During those 15 days you can top up and renew the hosting for a fresh period starting then. Hosting API

caution

If your account is locked for identity verification, the renewal waits until you verify, and the hosting is not suspended or deleted because of that.

How do I point my domain at the hosting?​

Replace the nameservers at your domain registrar with the ones under "Connect domain (Name Server)". Nameserver changes can take 24 to 48 hours. Connecting a domain to the hosting

Does the hosting SSL certificate cost extra?​

No, Arianet shared hosting includes a free SSL certificate.

My site is slow or shows error 508.​

In the "Security" tab under "Dedicated resources and usage", check whether you hit the plan's CPU or RAM limit. If so, upgrade the plan. Security and resources

I forgot the cPanel password.​

From the "…" menu at the top of the hosting page, choose "Change password". The "Log in to control panel" button also signs you in without a password.

Can I change the hosting's main domain?​

Yes, from "Settings → Change main domain". The first change is free.

If I delete the hosting, do I get the rest of the period back?​

No. Deleting hosting cannot be undone and the paid period is not refunded. Deleting hosting

What does "full reset" do?​

It returns the hosting to day one and erases all files, mailboxes and databases. Take a backup first.

What is reseller hosting?​

An account you use to create hosting accounts for your own customers under your brand, managed in WHM or DirectAdmin. Buying hosting