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VPS

How is a VPS billed?​

Hourly: each hour's cost is taken from your wallet and stops when you delete the server. A powered-off server is billed too. VPS · Wallet and billing

Where are the server's login details?​

On the server's management page, in the "Service details" tab under "Login information": the root user and its password (or SSH key login). Connect with ssh root@SERVER-IP.

How do I change the server's IP?​

In data centers that offer it, press "Change IP" at the top of the server page. That data center's rules (free change, fee for later changes and maximum count) are shown at the top of the page. Changing the IP

  • A paid change is charged only after it succeeds; failed changes are not counted.
  • The server must be active and not "protected".
  • The old IP does not come back to your server.
  • Whether the new IP is filtered cannot be checked before it is assigned.

After an IP change my MikroTik or Windows server is unreachable.​

Some operating systems (such as MikroTik and Windows) may not pick up the new IP on their own. Log in through the VNC console and set the new IP by hand, or switch the network card to DHCP; on MikroTik, enable a DHCP Client on ether1.

Why can't I create a new server ("server creation cap reached")?​

To prevent create-and-delete loops, the number of servers an account creates in 24 hours is capped (deleted servers count too). The error tells you how many minutes to wait. If you are deleting and recreating servers because of a filtered IP, use Change IP instead.

What is an early deletion?​

Deleting an hourly server less than 60 minutes after creating it. Its minimum charge rises with the number of early deletions you made in the past 24 hours: 1, 2, 5, 10, 24 and 48 hours of usage (the plan's minimum is included in that figure). After 24 hours without an early deletion it starts again from the first step. The rule applies only to data centers whose minimum usage is one hour. Deleting a server

tip

If you have earlier early deletions, the next server needs a balance that covers the next step; the panel says so when you order.

I forgot the root password.​

In the "Service details" tab, press "Reset root password". If that is not possible, use rescue mode. Forgotten server password

What is rescue mode for?​

When the server will not boot or you lost the password, it starts the server from a temporary system so you can repair the main disk. Rescue mode is not supported in every data center. Rescue mode

Can I downgrade the server's plan?​

No; only upgrades are possible. The new plan is billed from the moment of the change, and the server may restart once. Upgrading the plan

How much do automatic backups cost?​

20% of the server's hourly cost. A copy is taken every night and kept for 7 days; copies also stay for 7 days after the server is deleted. Automatic backups

Why can't I send email from the server?​

Port 25 is closed by default to prevent spam; ports 465 and 587 are open. If your mail server needs port 25, open a ticket, and set up reverse DNS too.

Why can't I delete or reinstall the server?​

"Protection" is probably on. While it is on, deletion, reinstall and IP change are blocked. Protection

Can I manage servers through the API or CLI?​

Yes. VPS API · Regional VPS · CLI