Account and identity
How do I sign up?
Sign-up and sign-in share one page. At panel.ariaservice.net enter your mobile number and the SMS code; if you have no account, one is created automatically. The first time, fill in the "complete your profile" form (name, email and password). Sign up and sign in
New accounts can only be created with a mobile number. If you enter an email that has no account, the panel asks you to enter your mobile number first.
The SMS sign-in code does not arrive. How do I sign in?
- When the countdown ends, press "resend code" and check the number with "change mobile number".
- If you have set up an authenticator app or passkey, use it under "SMS didn't arrive?".
- During an SMS outage the sign-in page shows a button that sends the code through an alternative route.
Turn on at least one sign-in method that does not need SMS in Sign-in security so you are never locked out.
I forgot my panel password.
If you are still signed in, "Forgot your current password?" in "Change password" sets a new one with an SMS code. If you are not signed in, click «ورود با کد یکبار مصرف» (sign in with a one-time code) on the password page; the code is texted to the account's mobile, then set a new password. If you can't reach that mobile, use a passkey or authenticator app, or call the support number at the bottom of the sign-in page. Forgotten password
How do I change my account's mobile number?
The mobile number cannot be edited in the profile. Open a ticket in the "Identity verification" department.
Why do I have to verify my identity?
By law, services only stay active for accounts whose owner's identity is verified. Until you verify:
- You can buy the account's first service without verification, but a second service (or several servers at once) requires it.
- Once an unverified account holds a service, a 24-hour deadline starts (below).
How does the 24-hour verification deadline work?
- When an unverified account holds its first service, you get a reminder. It is sent only during daytime hours (8:00 to 22:00 Tehran time), and the 24 hours count from that moment.
- About 6 hours before the deadline you get another reminder.
- At the deadline, every service of the account in every product is locked, and you can do nothing but verify.
- As soon as your identity is verified, the lock is lifted automatically.
- Services keep being billed as usual while locked.
- A service locked for identity verification is never deleted for that reason.
What do I need for identity verification?
Your national ID number, date of birth and a mobile number registered to the same national ID. Your identity is checked against the Shahkar system (mobile and national ID match) and the civil registry. Verification steps
Do I need to send a photo of my ID card or a selfie?
No. On the verification page you only enter your national ID, date of birth and mobile number, and the check runs automatically.
Verification says the details "do not match". What should I do?
The details you entered do not match the official records. The most common reasons:
- The SIM card is registered to someone else (for example a family member).
- The date of birth was entered wrong.
Correct the details and press "try again". Sending the same rejected details again does not help, and the number of attempts is limited; if you reach the limit, or the account's number is not in your name, open a ticket in the "Identity verification" department.
I get "the identity verification service is temporarily unavailable".
The registry lookup is not answering right now. Try again in a few minutes; if it lasts, open an "Identity verification" ticket.
It says my identity details are already registered.
Each national ID belongs to one account only. If you already created an account with this national ID, sign in with that account; otherwise open an "Identity verification" ticket.
I don't have an Iranian national ID. How do I verify?
Automatic verification works with a national ID. If you don't have one, open a ticket in the "Identity verification" department to be told the alternative.
I bought a server, but the services page sends me to identity verification.
An unverified account that holds a service cannot manage its services until it verifies. Complete the verification and access returns automatically. If verification fails, see the questions above.
Does an organization (company) need its own verification?
No. An organization has no national ID of its own; the identity of the person who created it counts for it. For invoices in a company's name, enter the legal details in the Identity and legal tab of your profile.
What is "register in Shahkar" and why is my server waiting for it?
For servers with an Iranian IP, the IP must be registered in the Shahkar system in the owner's name. A server waiting for this is not activated until the registration is approved, but it is not deleted for that reason. Registering in the Shahkar system
How do I add a colleague without giving them my password?
Invite them by mobile number in "Account settings → Team members" and attach an access policy. The member signs in with their own mobile and SMS code and picks your account from the account menu. Team members
A member with no policy has no access at all. The team and access section is shown only to the account owner.
How do I limit what a member can do?
Create an access policy with only the services and actions needed, scoped to all resources, one Workspace or specific services. For temporary work, set an access expiry date when inviting.
How is an organization different from a Workspace?
- A Workspace is a group of services in the same account, with its own budget and usage report; the wallet is shared.
- An organization is a completely separate account with its own wallet, bills, services and team. Your personal balance cannot be used in an organization, and vice versa.
Do my programs and scripts need my account password?
No. Create an API token with the least access needed and, where possible, restrict it to your server's IP. API authentication