Wallet and billing
How do I top up my account?
From "Finance and billing → Add funds": bank gateway, USDT on the TRC20 network (while that gateway is available), or a bank receipt. To avoid running out, turn on automatic payment. Topping up
If the bank page does not open, turn off your VPN; Iranian bank gateways only open from an Iranian IP.
Money left my bank account but my panel balance did not go up.
The bank returns a failed payment within 72 hours. If it does not, open a ticket with the bank's tracking number.
I paid by card transfer or bank deposit. How does it reach my wallet?
In "Finance and billing → Submit bank receipt", submit the receipt with the amount, tracking code and date. The wallet is credited after the finance team approves it. Only pay into the accounts listed under "Destination account" in the panel. Bank receipts
What does hourly billing mean?
VPS and cloud servers are billed hourly: each hour's cost is taken from your wallet and stops when you delete the server. A powered-off server is billed too, because its resources stay reserved. Every server is billed at least the plan's minimum usage (usually one hour).
How is the monthly price shown in the panel calculated?
In Arianet Cloud, the monthly price is hourly price × 730 hours. What you actually pay depends on the hours the resource really existed. Cloud server costs
Which services are not hourly?
Shared hosting is prepaid: each period (weekly to yearly) is charged when you buy and renew. Dedicated servers are monthly and domains yearly. SMS is charged per send.
How much balance do I need to buy a server?
To order an hourly server (VPS or cloud), your balance must cover at least 24 hours of that plan (times the number of servers); if the plan's minimum usage is longer than 24 hours, that is used instead. The amount is not taken; it is only a condition for placing the order.
Is the monthly bill a separate debt?
No. Charges leave your wallet as they happen, and the monthly bill is only a report of them. See the breakdown per resource type in the bill's details and download its PDF. Bills
What happens if my balance runs out?
When a wallet balance goes negative, the account is suspended and hourly servers are suspended (powered off). As soon as a top-up leaves no wallet negative, the servers are reactivated automatically.
How long is a suspended server kept?
For a server suspended because of a negative balance:
time kept = everything you have ever paid into that wallet ÷ the hourly cost of all your suspended servers
The result is at least 2 hours and at most 24 hours (and never longer than the data center's own deletion window). After that, the server is deleted with all its data. The deletion time is stated in the top-up reminder you receive.
Deletion after this window cannot be undone. Top up as soon as you get the suspension notice.
Suspensions for other reasons (for example abuse or a traffic cap) follow the data center's deletion window, and a service waiting for identity verification or Shahkar registration is never deleted for that reason.
How do I get warned before my balance runs out?
For a rial wallet, you are warned when, at your current spending, the balance is enough for only 7, 4, 3, 2 and 1 more days. Keep finance notifications on at least one free channel (email or Telegram) and watch the "credit sufficient until" figure on the bills page. Notification settings
Can I get my top-up back?
No; wallet top-ups are not refundable. Check the amount before paying. These are returned to your wallet automatically:
- the amount set aside for a new server, if creating the server ultimately fails
- a domain registration fee, if the registration fails
Deleting hosting before its period ends is not refunded. A service suspended for abuse (spam, attacks, phishing and so on) may also be left without a refund.
Do you issue official invoices?
Invoices you print or download from the panel are marked "unofficial". Requesting an official invoice is not available in the panel at the moment; open a ticket to follow it up. If you buy in a company's name, complete the legal details in your profile now.
How do I see costs per project or team separately?
Use a Workspace to see the budget and monthly usage of a group of services, or create an organization with its own wallet for each business.